Refunds and cancellations
Effective October 2, 2026
A creator-led experience is a request until the creator accepts it. You can follow the payment and booking state through the private link shown after checkout; no viewer account is required.
Before acceptance
Stripe may authorize the amount shown at checkout. If the creator declines, or the authorization expires before acceptance, the authorization is released rather than captured. Your card issuer controls when a released authorization disappears from your statement.
After acceptance
Fixed-price experiences are captured when the creator accepts. Experiences with variable expenses may be captured at completion up to the authorized maximum. If an accepted experience cannot be delivered, contact support@streamly.live with your private booking link and a short description. We review refund requests against the booking and payment state; a refund is complete only after Stripe confirms it.
Questions
If a time change does not work for you, contact support using your booking link. Do not post a private booking link publicly.